Guest Services Host

ABM UK; Tewkesbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

ABM UK is seeking a Guest Services Host at the Cotswold Designer Outlet to ensure excellent customer experience. Responsibilities include greeting guests, directing customers, handling inquiries, and ensuring safety standards. Ideal candidates will possess strong communication skills and a proactive, customer-focused attitude.

Benefits

24/7 GP access for employees and families

Mental Health support and Counseling

Get Fit Programme

Cycle to work scheme

Access to discounts and cashback offers

Qualifications

• Ability to work under pressure and in a fast-paced team.
• Excellent verbal and written communication skills in English.
• Customer-focused approach with a proactive attitude.

Responsibilities

• Ensure safety and welfare of guests in the center.
• Direct customers and handle inquiries.
• Conduct health and safety checks and maintain stock levels.

Skills

Communication

Teamwork

Customer Focus

Attention to Detail

Adaptability

Reliability

Job description

LOCATION: Cotswold Designer Outlet

PAY RATE: £12.60 per hour

SHIFT PATTERN: as required, 20 hours per week

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

We are looking for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment, ensuring that all guests and visitors receive a warm welcome and a lasting first impression of the center.

Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

KEY RESPONSIBILITIES

• Responding to both written and verbal enquiries from customers

• Directing customers to required stores within the centre.

• Transferring telephone calls to Management staff if required

• Selling centre gift cards and reconciling cash at the end of the day

• Health and Safety checks

• Mobility Scooters and wheelchairs hire operation.

• Drop It services operation.

• Reporting and logging maintenance jobs

• Maintaining stock levels of centre leaflets and signage

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.

• Upsell CDO gift card to our guests visiting the centre.

• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.

• Answer incoming calls and provide appropriate information.

• Responsible for cash float

• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.

• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures

• To always maintain personal hygiene standards

• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.

• Maintain professional grooming standards.

• Ensure KPI’s are delivered and met.

• Adhering to data protection protocols GDPR

REQUIRED SKILLS AND EXPERIENCE

• Ability to work in a fast-paced team with the ability to remain calm under pressure.

• Outstanding Communication skills both internal and external

• The ability to effectively prioritize your workload and build relationships.

• Excellent attention to detail

• A customer-focused approach

• A proactive/can-do attitude to work.

• The ability to work on own initiative and take full responsibility for the role.

• The ability to follow processes/instructions.

• High attention to detail.

• An ability to work under pressure.

• Able to work both independently and as part of a team.

• An ability to quickly adapt to a very busy operational environment.

• A reliable and flexible approach to work.

• Excellent written and verbal communication skills in English.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.