Guest Services & Front Desk Coordinator

Navigators; Manchester; On-site; GBP 23,000 - 28,000; Full time

Job summary

Navigators in Manchester is seeking a Receptionist for the Wythenshawe Lifestyle Centre. This permanent, full-timeposition involves welcoming visitors, handling enquiries, managing bookings and supporting day-to-day administration in a community leisure facility.

You will handle payments, maintain records, assist with events and ensure high standards of customer care. A professional, flexible approach and good IT skills are essential for this role.

Qualifications

• Experience working in a reception, customer service, administration or front-of-house environment.
• Experience handling customer enquiries by telephone, email and face to face.
• Experience processing payments and handling cash accurately.
• Experience maintaining accurate records and using computerised systems.
• Experience working in a customer-focused environment and delivering high standards of service.
• GCSE A-C grade or equivalent in English & Maths
• Good IT Skills including Microsoft Office Applications
• Experience working within a community, leisure, housing or public service environment.
• Experience supporting events, room bookings or facility hire operations.
• First Aid/Fire Safety/Manual Handling/Health & Safety/Safeguarding Training
• Experience using membership, booking or customer relationship management systems.
• Experience producing reports and performance information.

Responsibilities

• Act as the main point of contact for visitors, customers and stakeholders, providing a welcoming and professional reception service.
• Answer telephone, email and face-to-face enquiries in line with customer care standards.
• Provide information on services, activities and facilities.
• Manage customer expectations, resolve routine enquiries and elevate issues where appropriate.
• Process customer payments, issue receipts and accurately record transactions in accordance with cash handling procedures.
• Operate and maintain the Centre's computerised membership and booking systems, ensuring records remain accurate and up to date.
• Manage incoming and outgoing mail and distribute correspondence appropriately.
• Provide administrative support to Centre management.
• Assist with the preparation of reports, records and performance information.
• Support the planning and delivery of events, activities and room hire functions.
• Work closely with operational, facilities and catering teams to ensure successful service delivery.
• Ensure reception and public-facing areas are clean, organised and maintained to a high standard at all times.
• Maintain awareness of daily centre activities, bookings, events and functions.
• Provide accurate and up-to-date information to customers and stakeholders.

Skills

Customer service

Reception

IT skills

Cash handling

Communication

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Navigators in Manchester is seeking a Receptionist for the Wythenshawe Lifestyle Centre. This permanent, full-timeposition involves welcoming visitors, handling enquiries, managing bookings and supporting day-to-day administration in a community leisure facility.

You will handle payments, maintain records, assist with events and ensure high standards of customer care. A professional, flexible approach and good IT skills are essential for this role.