Front-of-House Experience Lead

Rapport Guest Services; Greater London; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness support and Employee Assist.

Digital GP services

Learning and development opportunities

WOW Awards and recognition

One paid volunteer day

Job summary

Rapport Guest Services is seeking an Office Experience Coordinator for a brand-new London office. You’ll be the heartbeat of the workplace, welcoming visitors, supporting employees and contractors, and ensuring the front-of-house runs smoothly with warmth and professionalism.

You’ll use a Mac and Google tools daily, coordinate schedules and facilities, respond to enquiries, and build positive relationships across teams and client groups.

Qualifications

• Naturally warm, friendly and confident personality.
• Strong communication skills and a professional approach.
• Tech-savvy with Mac, Gmail and Google Calendar.
• Excellent organisational abilities and multitasking.
• Thrives in a fast-paced environment and adapts to changing priorities.
• Proactive with a hands-on ownership mindset.

Responsibilities

• Welcoming visitors, employees and contractors with warmth and professionalism.
• Managing the front-of-house experience and keeping the office looking its best.
• Handling enquiries in person, on the phone and via email.
• Managing visitor arrivals, verification and access.
• Supporting visitors throughout their time in the building and guiding them where to go.
• Building positive relationships with employees, visitors and client teams.
• Using Mac, Gmail and Google Calendar daily as part of work.
• Staying up to date with office facilities, services and building information.
• Responding quickly to requests and following through to resolution.
• Collaborating with colleagues and other teams for a seamless workplace experience.
• Identifying issues early and finding practical solutions.

Skills

Warm personality

Communication skills

Tech-savvy

Organisation

Proactive

Customer service

Tools

Mac

Gmail

Google Calendar

Job description

Rapport Guest Services is seeking an Office Experience Coordinator for a brand-new London office. You’ll be the heartbeat of the workplace, welcoming visitors, supporting employees and contractors, and ensuring the front-of-house runs smoothly with warmth and professionalism.

You’ll use a Mac and Google tools daily, coordinate schedules and facilities, respond to enquiries, and build positive relationships across teams and client groups.