Guest Services Associate — Opening Manchester Hotel

Valor Hospitality; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Opening team for launch

Dynamic, engaging team

Group backing from CFG/Valor/Radisson

Job summary

The Medlock at Etihad Campus, Manchester, seeks a Guest Services Assistant to support Reception and Nights, delivering warm, genuine welcomes and thoughtful touches that make guests feel cared for.

Join a brand-new 401-key hotel at Etihad Campus, operating 365 days a year with flexible hours; you’ll uphold brand standards, work with the Front Office team, and bring the city’s character to every interaction.

Qualifications

• Proven customer service experience in a hotel environment.
• Ability to work across reception and night shifts.
• Warm, authentic approach aligned with brand values.
• Strong communication and teamwork.

Responsibilities

• Support Reception and Nights operations and ensure welcoming environment.
• Uphold brand standards and service-led culture.
• Shape arrival and departure experiences.
• Communicate with guests with empathy and integrity.

Skills

Customer service

Communication

Team player

Empathy

Premium hotel experience

Job description

The Medlock at Etihad Campus, Manchester, seeks a Guest Services Assistant to support Reception and Nights, delivering warm, genuine welcomes and thoughtful touches that make guests feel cared for.

Join a brand-new 401-key hotel at Etihad Campus, operating 365 days a year with flexible hours; you’ll uphold brand standards, work with the Front Office team, and bring the city’s character to every interaction.