Receptionist

Dalata Hotel Group; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals

50% F&B discount

Employee room rate 60

Friends & Family 30%

Extra leave day

Employee assistance

Cycle to work

Pension access

Dalata Academy

Staff events

Job summary

Dalata Hotel Group is seeking a friendly front desk host to welcome guests on arrival, register guests and process payments. You will respond to inquiries about hotel facilities and local information, ensure key security, and keep guest records up to date.

Strong communication and composure are essential, with 3/4-star hotel experience preferred but not required. Join a supportive team and develop your career with Dalata Academy; internal advancement opportunities across UK properties are

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and take initiative.
• Great diplomacy, tact and problem-solving in busy periods.
• Calm, professional demeanor under pressure.
• Experience in 3/4-star hotel is desirable but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local info.
• Ensure the security of room keys and update guest records in the system.
• Take and confirm reservations for guests.

Skills

Customer service

Communication

Independence/Initiative

Under pressure

Hospitality experience

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

What You'll Need

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential
• Closing date for applications is 18th September 2026 at 5pm

About Us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.