Receptionist

Dalata Hotel Group; Newcastle upon Tyne; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate for Dalata hotels

30% Off Friends & Family rate

Extra annual leave day (5 days max)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access via HR information

Dalata Academy development programs

Staff appreciation and team events

Job summary

Dalata Hotel Group is seeking a front-of-house receptionist to warmly greet guests and manage check-ins at our Newcastle upon Tyne properties. You will register guests, handle payments, and answer questions about facilities and local attractions, ensuring a smooth guest experience.

Ideal candidates bring strong communication, calmness under pressure, and a willingness to learn within a supportive team. Prior 3/4-star hotel experience is desirable but not mandatory.

Qualifications

• Excellent customer service and guest-facing skills.
• Ability to work independently and take initiative.
• Clear, confident communication with guests and colleagues.
• Composure under pressure in a busy hotel environment.
• Experience in 3/4-star hotels is preferred but not essential.

Responsibilities

• Greet and welcome guests on arrival at the hotel.
• Register guests and process payments efficiently.
• Answer inquiries about facilities and local attractions.
• Ensure security of room keys and access control.
• Update guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service

Independent worker

Outstanding communication

Calm under pressure

Experience in 3/4-star hotel

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge, while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests

What You'll Need

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential

About Us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.