Guest Services Associate - Ground Floor, 16hrs

Whitbread; Llantrisant; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60% %2

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Permanent contract

Job summary

Premier Inn in Llantrisant is hiring a Ground Floor Team Member on a 16-hour-per-week schedule. The role is a fixed-term contract through 31/12/2026, with shifts including evenings and weekends. Pay is up to £13.06 per hour, and you’ll help guests from arrival to departure, handling check-ins, meals, and guest queries.

No hotel experience is required; friendly and calm staff who enjoy helping people will fit in well. Training is provided and the team supports each other daily.

Qualifications

• No hotel experience required
• Friendly and helpful attitude are valued

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas clean and welcoming
• Support teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

People skills

Calm under pressure

Initiative

Job description

Premier Inn in Llantrisant is hiring a Ground Floor Team Member on a 16-hour-per-week schedule. The role is a fixed-term contract through 31/12/2026, with shifts including evenings and weekends. Pay is up to £13.06 per hour, and you’ll help guests from arrival to departure, handling check-ins, meals, and guest queries.

No hotel experience is required; friendly and calm staff who enjoy helping people will fit in well. Training is provided and the team supports each other daily.