Guest Service Team Member

Splendid Hospitality Group; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

EAP

Hotel room discounts

Food & beverage discounts

Life assurance

Salary sacrifice - car scheme

Earned wage access

Pension

Learning & development

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member for Ibis Styles - Heathrow East in Greater London. This part-time position places you at the heart of the guest experience, warmly welcoming guests and helping ensure a smooth, friendly check-in and stay.

You will move between tasks, assist across departments, and maintain high standards of cleanliness and service while delivering efficient, personal hospitality.

Responsibilities

• Welcoming guests and responding to enquiries in a friendly, professional and helpful manner.
• Serving food and refreshments, ensuring guests receive an efficient and enjoyable service.
• Keeping guest areas, bedrooms and shared spaces clean, tidy and presentable, following required hygiene and housekeeping standards.
• Receiving, checking and distributing deliveries, ensuring supplies reach the right departments and are stored appropriately.
• Supporting across different areas of the hotel, from guest services and food service to cleaning and general operational duties.
• Following all hotel procedures, security requirements and contract standards, maintaining a safe, professional and welcoming environment.
• Working closely with colleagues to ensure daily operations run smoothly and guests receive a consistent, reliable service.

Job description

Guest Service Team Member

Department: Restaurant

Employment Type: Part Time

Location: Ibis Styles - Heathrow East

Compensation: £13.21 / hour

Description

Picture this: you’re the friendly face that sets the tone for every guest’s stay — creating a warm welcome from the very first moment. You deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless.

You move confidently between tasks — answering questions and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same

As a Guest Service Team Member, you’re more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.

This role is available on both a 16-hour and 20-hour contract.

The hotel is currently operating under an exclusive use agreement with the Government therefore the operations may be slightly different to that of a typical hotel. Please note: As this position will involve lone working on some or more shifts, the ideal candidate will need to be 18 years or above.

What You Will Do In This Splendid Role

You’ll be at the heart of the guest experience, helping to keep the hotel running smoothly and ensuring guests feel welcome, comfortable and well looked after. Here’s what you’ll be up to:

• Welcoming guests and responding to enquiries in a friendly, professional and helpful manner.


• Serving food and refreshments, ensuring guests receive an efficient and enjoyable service.


• Keeping guest areas, bedrooms and shared spaces clean, tidy and presentable, following required hygiene and housekeeping standards.


• Receiving, checking and distributing deliveries, ensuring supplies reach the right departments and are stored appropriately.


• Supporting across different areas of the hotel, from guest services and food service to cleaning and general operational duties.


• Following all hotel procedures, security requirements and contract standards, maintaining a safe, professional and welcoming environment.


• Working closely with colleagues to ensure daily operations run smoothly and guests receive a consistent, reliable service.

What Makes You Splendid?

We live by our values – and we’d love you to bring them to life every day:

• Open - You’re friendly and welcoming, helping guests feel right at home.


• Nimble – You adapt quickly, handling whatever the day brings with ease.


• Brilliant - You take pride in the little touches that make a big difference.


• Honest - You’re reliable and trustworthy, building confidence through your actions.

Show up with your spark and care for others, and we’ll provide the tools for you to thrive.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.


• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.


• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.


• Life Assurance - peace of mind for you and your loved ones.


• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.


• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.


• Pension - auto enrolment into the company pension scheme.


• Learning & Development - opportunities available to progress your skills and career.