Guest Service Team Leader Front Office

Crest Hotels Group; England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Friends & Family rate £60 per night

50% off Food & Beverage

Meals on duty

Hospitality rewards

Employee assistance programme

Job summary

Avisford Park Hotel is seeking a Guest Service Team Leader – Front Office to oversee daily front desk operations, guide a team, and ensure outstanding guest experiences. You will support check-in/check-out, handle inquiries, and drive service excellence across the front office and related areas.

The role emphasizes strong leadership, communication, and problem-solving in a hospitality setting, with opportunities for development and training within a hands-on environment.

Qualifications

• Proven experience in a front office or guest service role within the hospitality industry.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.

Responsibilities

• Oversee daily front desk operations and ensure smooth check-in/check-out processes.
• Lead and train the front office team to maintain high service standards.
• Handle guest inquiries efficiently and resolve issues to maximise satisfaction.
• Maintain knowledge of reservations systems and hospitality procedures.

Skills

Front Office

Guest Service

Leadership

Communication

Hotel Software

Tools

Hotel management software

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Team Leader – Front Office

The Guest Service Team Leader will be responsible for supporting the Front Office operation and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands‑on role for someone who can lead a team to strive for excellence.

The Guest Service Team Leader will be an experienced Front Office operator with the drive and passion to develop, we will help you grow into a manager and develop skills and knowledge in Front Office and Housekeeping.

The role of Guest Service Team Leader will report to the Guest Service Manager and is ideal for someone who has strong demonstratable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.

Job Overview:

As Guest Service Team Leader – Front Office, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem‑solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.

Experience & Qualifications

• Proven experience in a front office or guest service role within the hospitality industry.
• Strong problem-solving, and decision‑making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Ability to multitask and thrive in a fast‑paced environment.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on‑line GP appointments