Guest Service Manager

Almondsbury Inn & Lounge; Bristol; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

F&B discount

Meals on duty

Employee Assistance Programme and same

Hospitality rewards

Retail and dining discounts

Friends & Family rate 60 GBP

Milestone employment anniversaries

Job summary

The Almondsbury Inn & Lounge is seeking a Guest Service Manager – Front of House to lead our front desk team and drive exceptional guest experiences. You will oversee daily front office operations, manage guest relations, and support smooth check-in and check-out while maintaining high service standards.

This hands-on role requires strong leadership, excellent communication, and a proactive approach to problem solving, with guidance from the Hotel Manager to develop and grow the team.

Qualifications

• Proven experience in a front office or guest service management role within hospitality.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Demonstrable ability to multitask in a fast-paced environment.

Responsibilities

• Lead front desk team to ensure highest level of guest satisfaction.
• Oversee daily front office operations and guest relations.
• Support seamless check-in and check-out experiences.
• Train colleagues and ensure safety standards.
• Manage group bookings and maintain service standards.

Skills

Front office management

Leadership

Communication

Hospitality software

Multitasking

Job description

The Role of Guest Service Manager - Front of House Manager

The Guest Service Manager - Front of House Manager will be responsible for the Front of House operation and team, they will manage any group bookings and ensure a warm welcome for all guests. The Guest Service Manager - Front of House Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.

The Guest Service Manager - Front of House Manager will be an experienced Front Office Guest Service Manager or Supervisor looking for the next step in their career, with the guidance of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.

The role of Guest Service Manager - Front of House Manager will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in Hotel Guest Service’s - Front of House.

Job Overview:

As Guest Service Manager – Front of House you will lead our front desk team and ensure the highest level of guest satisfaction. As a key representative of the hotel, you will oversee daily front office operations, manage guest relations, and support a seamless check-in and check-out experience.

Experience & Qualifications

• Proven experience in a front office or guest service management role within the hospitality industry.


• Strong leadership, problem-solving, and decision-making abilities.


• Excellent communication and interpersonal skills.


• Proficiency in hotel management software and reservation systems.


• Demonstrable ability to multitask and thrive in a fast-paced environment.


• £60 BB per night for Friends and Family rate


• Celebration of milestone employment anniversaries


• 50% off Food & Beverage in our hotels


• Meals on duty provided


• Access to Hospitality Rewards


• Offerings from retail and dining discounts


• Employee Assistance Programme and same day on-line GP appointments