Guest Service Assistant – Growth & Perks at £12.95/hr

ibis, ibis Styles, ibis budget; Southampton; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Birthday day off

Employee discounts

Sick pay

Job summary

Accor's ibis Southampton Centre is seeking a Guest Service Assistant to be the welcoming face of the hotel, handling reception and F&B duties. The role is full-time with a pay rate of £12.95 per hour and includes excellent employee benefits and career development opportunities.

We are looking for friendly, professional, customer-focused individuals. Hospitality experience is helpful but not essential; more important is warmth, reliability, and eagerness to learn.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Customer-service oriented with a friendly approach.
• Ability to adapt to technology and learn new systems.

Responsibilities

• Welcoming guests and handling check-ins and check-outs.
• Processing payments and handling guest enquiries.
• Preparing and serving food and beverages.
• Providing local area information and assisting with guest requests.
• Supporting conference and meeting room set-up when required.
• Maintaining high standards of cleanliness and presentation.
• Collaborating with colleagues across departments to deliver excellent service.

Skills

Strong communication

Interpersonal skills

Professional attitude

Tech literacy

Team player

Job description

Accor's ibis Southampton Centre is seeking a Guest Service Assistant to be the welcoming face of the hotel, handling reception and F&B duties. The role is full-time with a pay rate of £12.95 per hour and includes excellent employee benefits and career development opportunities.

We are looking for friendly, professional, customer-focused individuals. Hospitality experience is helpful but not essential; more important is warmth, reliability, and eagerness to learn.