Guest Experience Manager — Hospitality Leader

IBIS; Southampton; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Birthday off

Sick pay

Company events

Job summary

ibis Southampton Centre is seeking a Guest Service Manager to lead the guest experience at a busy, city-centre hotel. This full-time role offers an hourly rate of £14.01 and a strong benefits package.

You will supervise front desk, reception, bar and public areas; manage shifts; coach staff; handle VIP requests; coordinate with housekeeping; ensure guest satisfaction and safe, profitable operations.

Qualifications

• Minimum 2 years hospitality experience in front office, reception or supervisory role.
• Experience using Opera or similar property management systems is desirable.
• Excellent communication and organizational skills.

Responsibilities

• Supervise front desk, reception, bar and restaurant operations.
• Manage daily shifts and staffing levels.
• Coach and mentor team members and deliver exceptional customer service.
• Handle check-ins/outs and VIP requests; manage room inventory.
• Coordinate with housekeeping and maintenance; ensure safety and data protection procedures.

Skills

Hospitality experience

Front office supervision

Communication

Tools

Opera PMS

Job description

ibis Southampton Centre is seeking a Guest Service Manager to lead the guest experience at a busy, city-centre hotel. This full-time role offers an hourly rate of £14.01 and a strong benefits package.

You will supervise front desk, reception, bar and public areas; manage shifts; coach staff; handle VIP requests; coordinate with housekeeping; ensure guest satisfaction and safe, profitable operations.