Guest Service Assistant Food & Beverage

Peoplebank; Binsted; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Friends & Family rate

50% off Food & Beverage

Meals on duty

Hospitality rewards

Employee Assistance Programme

GP appointments (online)

Retail and dining discounts

Job summary

Avisford Park Hotel in England is seeking a Guest Service Assistant in the Food & Beverage department to deliver a warm welcome for guests, ensure high-standard service, and work across restaurant, bar and events to create memorable experiences.

You will handle setup and service of Food & Beverages, maintain cleanliness, and collaborate with the team to uphold exceptional standards, with a strong focus on guest satisfaction and a positive atmosphere.

Qualifications

• Strong communication and organisational skills with a professional manner.
• Attention to detail in a guest-focused environment.
• Ideal experience in a Food & Beverage environment.

Responsibilities

• Set up and service of Food & Beverages in the hotel outlets.
• Maintain cleanliness and organisation in dining areas.
• Provide outstanding customer service to guests.
• Collaborate with team to uphold high standards of service.

Skills

Strong communication

Organisational skills

Attention to detail

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering that exceptional customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and enjoys the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to grow in your career.

The role of Guest Service Assistant Food & Beverage will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview:

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments