Guest Service Assistant

Peoplebank; England; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

£70 BB per night Friends & Family rate

50% off Food & Beverage

Meals on duty provided

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme and GP

Job summary

Avisford Park Hotel is seeking a courteous and proactive Guest Service Assistant to welcome guests, assist with check-in, and provide service throughout their stay.

This role is ideal for someone with strong customer service experience and a willingness to be trained; it requires excellent communication, organisation, and an eye for detail to ensure memorable guest experiences.

Qualifications

• Strong hospitality and guest service experience.
• Willing to be trained and developed.
• Excellent organisation and communication skills.
• Eye for detail and adaptability.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel, ensuring accuracy of information
• Provide excellent customer service and address guest inquiries and concerns
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills

Guest service

Communication

Multilingual

Attention to detail

Tools

Reservation systems

Job description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills:

• Strong hospitality skills with a genuine desire to provide exceptional guest service
• Bilingual or multilingual proficiency is a plus
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments