Reception Supervisor

The Hoxton; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hotel in the heart of London seeks a supportive Front Office team member to enhance guest experiences. The ideal candidate will possess a genuine passion for hospitality, engaging with guests confidently while contributing to a vibrant team atmosphere. With offers of potential career growth and various employee perks, this role promises to be fulfilling and dynamic.

Benefits

28 days holidays (including bank holidays)

Health cash plan

Free meals during shifts

Discounts across Ennismore family

Opportunities for career progression

Training and development programs

Extra time off for volunteering

Team events and social gatherings

Qualifications

• Confident in engaging with guests and answering questions.
• Willingness to try new things.
• Strong focus on getting things done.

Responsibilities

• Support day-to-day Front Office operations for guest experience.
• Collaborate with teams for room bookings and handle requests.
• Work closely with Housekeeping and Engineering for smooth guest stays.

Skills

Helpful attitude

Passion for hospitality

Team player

Job description

Company Description

The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush in an eclectic and diverse neighborhood. It features 237 playfully designed bedrooms and an all-day restaurant, Chet’s, serving Thai American comfort food. The hotel boasts a large open lobby with vintage seating and cozy corners, a central wraparound bar and terrace, making it an ideal location for exploring West London.

Job Description

What you’ll do…

1. Support the running of our day-to-day Front Office operations, inspiring receptionists to create a memorable, effortless experience for our guests from arrival to departure.
2. Collaborate with all teams to keep rooms nicely booked and assist the Front Office Manager with overbooking issues.
3. Answer phones, handle requests, and provide recommendations for local shows and pop-up restaurants, serving as the go-to for our guests.
4. Work closely with Housekeeping and Engineering teams to ensure smooth guest stays.

Qualifications

What we’re looking for…

1. A helpful attitude, someone confident in answering questions and engaging with guests.
2. Individuals who want to be themselves; no need for formal suits here.
3. Passion for hospitality, whether through drinks, meals, events, or accommodations.
4. A desire to leave a positive, memorable impact on guests.
5. Comfortable working without ego, focusing on getting things done.
6. Willingness to try new things and do things differently.
7. A team player who supports others and enjoys having fun at work.

Additional Information

What’s in it for you…

1. Competitive salary
2. 28 days holidays (including bank holidays), pension, and life insurance.
3. Health cash plan supporting physical & mental wellbeing.
4. Confidential hotline and mental health first aiders for support.
5. Retail & hospitality perks through our partners.
6. Free night at The Hoxton and a meal for two upon starting.
7. Free shift meals.
8. Discounts across the Ennismore family for you and your loved ones.
9. Annual free night at The Hoxton and milestone bonuses.
10. Opportunities for career progression within a global family of brands.
11. Training, learning academies, and development programs.
12. Extra time off for volunteering.
13. Team events, parties, and social gatherings.
14. Enhanced family leave options.
15. Diversity and inclusion events throughout the year.