Guest Service Assistant

SmartRecruiters, Inc.; Southampton; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Birthday day off

Training and development opportunities

Company sick pay

Job summary

ibis Southampton Centre, part of Accor, is seeking a Guest Service Assistant to greet guests and deliver memorable service from arrival to departure. This full-time role pays £12.95 per hour and includes excellent employee benefits.

You will join a friendly, professional team across reception and food & beverage, with opportunities to build a rewarding career in hospitality. Prior experience helps but is not essential; being warm, reliable and eager to learn is key.

Qualifications

• Previous hospitality or hotel experience is an advantage but not essential.
• Warm, reliable, and eager to learn.
• Strong communication and interpersonal skills.
• Professional and positive attitude.
• Confidence using technology and learning new systems.
• Flexible shift work including evenings, weekends and bank holidays.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Processing payments and handling guest enquiries.
• Preparing and serving food and beverages.
• Providing local area information and assisting with guest requests.
• Supporting conference and meeting room set-up when required.
• Maintaining high standards of cleanliness and presentation.
• Working closely with colleagues across all departments to deliver excellent service.

Skills

Communication skills

Interpersonal skills

Customer service

Flexibility

Tech literacy

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Join ibis Southampton Centre as a Guest Service Assistant and become the face of the hotel, delivering memorable experiences for guests from arrival to departure. This full-time role offers £12.95 per hour, excellent employee benefits and the opportunity to build a rewarding career in hospitality.

We're looking for a friendly, professional and customer-focused individual to join our team. Whether you already have hospitality experience or are looking to develop your skills within a hotel environment, this is a fantastic opportunity to work in a varied role at the heart of the guest experience.

Conveniently located close to Southampton Central Station and the city's cruise terminals, ibis Southampton Centre welcomes a mix of business travellers, leisure guests and cruise passengers throughout the year.

The Role

As a Guest Service Assistant, you'll play a key role in ensuring every guest receives a warm welcome and outstanding service throughout their stay. Working across reception and food & beverage operations, you'll help create a seamless guest experience while maintaining high standards across the hotel.

Key responsibilities include:

• Welcoming guests and managing check-ins and check-outs
• Processing payments and handling guest enquiries
• Preparing and serving food and beverages
• Providing local area information and assisting with guest requests
• Supporting conference and meeting room set-up when required
• Maintaining high standards of cleanliness and presentation
• Working closely with colleagues across all departments to deliver excellent service

About You

We're looking for someone who enjoys working with people and takes pride in delivering exceptional customer service.

Previous hospitality or hotel experience would be an advantage but is not essential. More importantly, you'll be warm, reliable and eager to learn.

You'll also have:

• Strong communication and interpersonal skills
• A professional and positive attitude
• Confidence using technology and learning new systems
• A flexible approach to shift work, including evenings, weekends and bank holidays
• A desire to be part of a supportive and hardworking team

Why Join Us?

This is an excellent opportunity to join a busy hotel where no two days are the same. You'll gain experience across several areas of the operation, develop valuable hospitality skills and play an important role in creating great guest experiences.

You'll benefit from £12.95 per hour, company sick pay, a day off for your birthday each year, employee discounts and ongoing training and development opportunities. Most importantly, you'll join a company that invests in its people and provides genuine opportunities for career progression.

If you're passionate about customer service and looking for your next opportunity in hospitality, we'd love to hear from you.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.