Guest Service Assistant

Holiday Inn Milton Keynes East; Newport Pagnell; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel in Milton Keynes is seeking Guest Service Assistants to ensure outstanding guest experiences. The role involves supporting service objectives, maintaining product knowledge, and adapting service based on guest needs. Ideal candidates will have a customer service background and be adept with technology.

Benefits

Career development opportunities

Attractive discounts across major retailers

50% off food and beverage in hotels

Access to Leisure Clubs (gym, pool)

24/7 Employee Assistance Line

Qualifications

• Experience in a fast-paced, customer-facing role is ideal.
• Ability to anticipate guests' needs is highly desirable.
• Comfortable using technology, including MS Office.

Responsibilities

• Ensure guest satisfaction and outstanding service.
• Support hotel metrics and brand objectives.
• Communicate effectively with guests and adapt services accordingly.

Skills

Customer Service

Attention to Detail

Adaptability

Technology Use

Job description

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Milton Keynes (MK16 0JA).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
• Recognizing and appreciating all repeat guests, priority members, and VIPs
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across major retailers, restaurants, and events
• Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using technology, including MS Office.

Next steps

A member of our hotel team will contact you to schedule a 15-minute chat to get to know you better. We'll explain the role in detail, and you can share your skills. If successful, you'll meet the Business Excellence Manager or Guest Service Manager.