Guest Service Assistant Breakfast - Holiday Inn Express Leicester

RBH Hospitality Management; Leicester; On-site; GBP 19,000 - 23,000; Full time

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for the Holiday Inn Express Leicester. The role involves welcoming guests, managing check-ins and inquiries, and ensuring a memorable stay. Ideal candidates should possess excellent communication skills and a proactive attitude towards guest satisfaction.

Benefits

Discounted hotel room rates for you and your friends & family

Enhanced maternity, adoption & shared parental leave

Course sponsorship opportunities

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250 for each referral, up to 5 referrals)

Flexible working arrangements

Life insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events throughout the year

Qualifications

• Welcoming personality with a passion for connecting with people.
• Strong attention to detail, especially in handling reservations and guest needs.
• High energy and adaptability to thrive in a dynamic environment.

Responsibilities

• Welcoming guests and making their first impression memorable.
• Handling check-ins and guest inquiries efficiently.
• Processing bookings and payments accurately.

Skills

Communication

Attention to Detail

Problem Solving

Teamwork

Adaptability

Job description

Guest Service Assistant Breakfast - Holiday Inn Express Leicester

JOIN US

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart and is one of the reasons we are rated among the Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

We offer a benefits package designed with our people in mind:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship opportunities
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty, saving over £1,000 annually

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

1. Welcoming guests with a friendly smile, making their first impression memorable from check-in to check-out.
2. Handling check-ins, check-outs, and guest inquiries efficiently, ensuring a seamless experience.
3. Assisting guests with questions about local attractions, dining options, and services.
4. Processing bookings and payments accurately for a hassle-free stay.
5. Collaborating with housekeeping and maintenance teams to fulfill guest requests promptly.
6. Maintaining a professional and inviting front desk environment.
7. Managing calls, emails, and reservations with efficiency, staying composed under pressure.
8. Going the extra mile to accommodate special requests, enhancing guest satisfaction.

WHAT WE NEED FROM YOU

• A welcoming personality with a passion for connecting with people.
• Excellent communication skills, comfortable engaging with guests and team members.
• Strong attention to detail, especially in handling reservations and guest needs.
• A proactive problem-solver with a positive attitude.
• Team-oriented mindset, willing to support colleagues and adapt as needed.
• High energy and adaptability to thrive in a dynamic environment.

EEQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive, people-first culture. If you require reasonable adjustments during our hiring process, please contact us.