Guest Service Assistant

Holiday Inn Leamington Spa; Warwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Un hôtel de renommée recherche un Assistant de Service Client pour offrir une expérience inégalée à ses invités. Vous jouerez un rôle clé en accueillant les clients, en les servant pendant les repas, et en vous assurant qu’ils bénéficient d’un séjour mémorable. Ce poste requiert des compétences exceptionnelles en service client et une passion pour les relations humaines, avec des opportunités de formation et de développement.

Benefits

Accès gratuit au Leisure Club

Réductions sur les séjours pour employés

Formation continue et possibilités de progression

Événements annuels pour les employés

Aide et soutien mental 24/7

Qualifications

• Attitude flexible et orientée client.
• Compétences interpersonnelles et de communication excellentes.
• Autonomie et capacité à travailler sous pression.

Responsibilities

• Accueillir les invités et servir des repas pendant les services.
• Assurer la propreté et l'hygiène dans les espaces de réception et de lobby.
• Gérer les plaintes des invités et recueillir les retours.

Skills

Customer service

Interpersonal skills

Communication

Job description

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Are you friendly and approachable? Do you value great customer service?

This could be the role for you…

This role is ALL about the guests and delivering outstanding service for them.

You will take a friendly approach to providing a safe, hospitable, and positively memorable experience. Reception, Restaurant, Bar, Meetings, Events and Starbucks… wherever our guests are, that’s where you’ll be, ready to be the host with the most.

You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives as part of our incredible Guest Service Team.

Your Duties as a Guest Service Assistant

• You will have a flexible attitude towards supporting all guest service stations, throughout Reception and Food & Beverage.
• Giving a warm welcome and a fond farewell during check in and check out.
• Delivering a fantastic experience during our breakfast, afternoon and dinner service
• Hosting guests in our Open Lobby, maintaining a spotless and pleasant environment and ensuring all needs are met.
• Serving hot and cold drinks from our Open Lobby and Starbucks outlets
• Provide friendly and efficient service to meeting delegates and help our function guests make memories to treasure, setting our function spaces just the way they want them and delivering excellent service to all attendees.
• Ensuring that Health and Safety requirements are met, ensuring a clean and safe environment for our guests.
• Engaging and building relationships with our guests - everyone loves a friendly face!
• Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation.
• Anticipate guest needs and look for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints, seeking feedback, taking ownership and finding ways to turn around any negative experience

What’ll make you a great fit

• It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll be excited to develop your skills in Reception, Food and Beverage or Events, with an ongoing development plan and the opportunity to specialise
• You love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results when working towards a deadline
• Self-motivated and confident
• Hard-working but not afraid to have FUN!
• Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates.
• Alternatively, if we do not have a hotel in that location, why not take advantage of our International IHG discounts?
• We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
• Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
• FREE access to the Leisure Club
• Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
• KewFest, Employee Appreciation Week, and the Kew Green Awards Evening are all annual events.
• Mental Health and Legal Support with our 24/7, 365 Employee Assistance Line