Night Guest Service Assistant - 32 hours

RBH; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join RBH as a Night Guest Service Assistant at Hampton by Hilton London Docklands, where you'll provide outstanding guest service in a dynamic environment. Experience is valued, but training is available. Enjoy benefits like discounted hotel rates, flexible arrangements, and extra holiday for birthdays.

Benefits

Discounted hotel room rates for you and friends

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

50% off Food & Beverage

Qualifications

• Experience in a customer-facing role is preferred; training is available for those without experience.
• Computer literate with a professional telephone voice.

Responsibilities

• Assist guests with check-in, check-out, and provide exceptional service.
• Perform varied roles including Receptionist, Food & Beverage Assistant, and Housekeeping.

Skills

Customer service experience

Computer literacy

Job description

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Night Guest Service Assistant - 32 hours, London

Client: RBH

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 378cb118de90

Job Views: 9

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Hampton by Hilton London Docklands, Docklands Road, London (East), London, E16 2QT

Join Our Family

At RBH, we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

A Day in the Life of a Night Guest Service Assistant at Hampton by Hilton London Docklands

Reporting to the Front Office Manager, we seek someone who enjoys variation and has a flexible approach. Interested in learning how each department within the hotel operates? You can expect to wear many hats including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping — no shift is the same!

Our team is like a family, working together to deliver outstanding guest service with timely, efficient, knowledgeable, and remarkable service. We are enthusiastic, authentic, and care about teamwork and great service.

What We Need From You

We hire mostly on personality & potential, but here are some requirements:

• Experience in a customer-facing role is preferred; no experience? We’ll train you!
• Computer literate with a professional telephone voice

What We Offer

You will have access to a benefits package that enhances our culture:

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty, saving over £1000 per year
• 50% off Food & Beverage

Learn more about our benefits and watch our employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in a diverse, inclusive, people-first culture. If you require reasonable adjustments, please contact us.

#LifeatRBH

Hampton by Hilton London Docklands, Docklands Road, London (East), London, E16 2QT

• Job Ref: RBH14494
• Branch: Hampton by Hilton London Docklands
• Location: London (East)
• Contract: Permanent
• Hours: Full Time
• Shift pattern: 22:45 - 07:15
• Hours per week: 32
• Date posted: 15/07/2024
• Closing date: 28/08/2024

The hotel offers modern décor, comfy beds, ergonomic workspace, and a walk-in shower. Enjoy free WiFi, 24-hour fitness, and meeting rooms for up to 10 delegates with the latest AV equipment.