Guest Service Agent Part Time

Hilton Birmingham Metropole; Birmingham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Go Hilton travel programme

Food & beverage discounts

Free meals on duty

28 days holiday

Employee Stock Purchase Programme

Pension scheme

High street discounts

Mental health resources

Career development opportunities

Job summary

Hilton Birmingham Metropole is seeking a part-time Guest Service Agent to join the busy front desk and guest relations team at the NEC area in Birmingham. You’ll welcome guests, manage check-in/check-out, and support guest services with a friendly, professional approach.

We offer a comprehensive benefits package, including travel perks, dining discounts, and opportunities for career growth within Hilton. If you enjoy delivering memorable hospitality experiences, we’d love to hear from you.

Qualifications

• Customer service oriented with experience on a busy reception desk.
• Flexible with shift patterns including evenings and weekends.

Responsibilities

• Deliver a warm welcome to guests on arrival and assist with check-in/check-out
• Process departures, verify charges, and handle payments using the POS system
• Provide hotel information and local area knowledge to answer guest inquiries
• Promote hotel services and amenities to enhance guest stay
• Respond to guest requests, resolve concerns promptly and professionally

Skills

Customer service

Reception experience

Tools

POS system

Job description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Please note, this is a part-time position working 32 hours a week.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

Competitive pay – Earn £12.71 per hour, with opportunities to grow your career with Hilton.

Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.

Food and beverage discounts – Receive 50% off food and beverage at participating outlets.

Free meals on duty – Helping you stay energised throughout your shift.

Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.

Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.

Pension scheme – Supporting you as you plan for the future.

High street discounts – Access a range of exclusive savings through Perks at Work.

Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).

Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

The Hilton Birmingham Metropole is now recruiting a part-time Guest Service Agent to join the busy and vibrant Guest Relations Team. The hotel is in Birmingham's NEC area, close to Birmingham International train station. With 790 bedrooms, 3 Food and Beverage outlets and over 30 meeting spaces, this hotel is a hive of activity. If you are Customer Service Focused with experience working on a busy reception desk, we want to hear from you!

Please note you must be flexible with shift patterns including evening and weekend shifts.

Here’s what you’ll do during a typical day:

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests— we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.