Guest Reservations Specialist - Flexible Hours & Growth

Honeycombhouses; Cirencester; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

50% off boutique bedrooms

50% off meals

Development programmes and progression

Wellbeing hub and employee assistance

Company pension scheme

Learning and development platform

Monthly recognition and rewards

Flexible working opportunities

Brakspear family environment

Job summary

Honeycomb Houses is seeking a Reservations Coordinator to handle bedroom reservations, restaurant bookings, and non-complex events within our Central Customer Contact Centre. You will process requests accurately, upsell where appropriate, and ensure seamless guest experiences from first contact.

The role operates on a zero hours contract with office hours Monday–Friday 08:30–20:00 and weekends 09:00–17:30. Join Brakspear family and enjoy flexible working opportunities and staff benefits.

Qualifications

• Previous experience in hotel/hospitality reservations or customer service.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Confidence in using basic IT tools and reservation systems.

Responsibilities

• Process individual and group bedroom reservations via phone, email, online channels, and third‑party platforms.
• Upsell room types, packages, and enhancements to maximise revenue.
• Manage restaurant reservations and communicate with site operations.
• Handle meetings, private dining, or non‑complex events and issue confirmations.
• Maintain reservation systems and guest profiles with accurate details.

Skills

Communication

Team player

Attention to detail

MS Office

Upselling

Tools

Reservations systems

Booking software

Job description

Honeycomb Houses is seeking a Reservations Coordinator to handle bedroom reservations, restaurant bookings, and non-complex events within our Central Customer Contact Centre. You will process requests accurately, upsell where appropriate, and ensure seamless guest experiences from first contact.

The role operates on a zero hours contract with office hours Monday–Friday 08:30–20:00 and weekends 09:00–17:30. Join Brakspear family and enjoy flexible working opportunities and staff benefits.