Guest Reservations Specialist - Maternity Cover, Flexible

Honeycombhouses; Cirencester; Remote; GBP 21,000 - 28,000; Full time

Job summary

Honeycomb Houses is seeking a Reservations Coordinator on maternity cover to join our Central Customer Contact Centre. You will handle bedroom reservations, restaurant bookings, and event inquiries with accuracy and warmth, delivering memorable guest experiences from the first hello.

This role is offered on a zero hours contract and will cover maternity leave for up to 12 months, with a focus on delivering excellent service and maximising revenue opportunities across all guest touchpoints.

Qualifications

• Previous experience in a hotel/hospitality reservations, front office, or customer service role preferred.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment and work as part of a team.
• Sales-focused with upselling ability.

Responsibilities

• Process individual and group bedroom reservations via phone, email, online channels, and third-party platforms.
• Upsell room types, packages, and enhancements to maximise revenue.
• Coordinate restaurant reservations and communicate with site operations.
• Handle meetings and events enquiries, prepare proposals and contracts.
• Deliver friendly customer service and assist guests with enquiries.
• Maintain reservation systems, update guest profiles, and process deposits/payments.
• Support daily tasks such as inbox management, reporting, and booking audits.

Skills

Communication skills

Teamwork

Attention to detail

IT skills

Upselling

Hospitality mindset

Tools

Microsoft Word

Excel

Outlook

Reservations systems

Job description

Honeycomb Houses is seeking a Reservations Coordinator on maternity cover to join our Central Customer Contact Centre. You will handle bedroom reservations, restaurant bookings, and event inquiries with accuracy and warmth, delivering memorable guest experiences from the first hello.

This role is offered on a zero hours contract and will cover maternity leave for up to 12 months, with a focus on delivering excellent service and maximising revenue opportunities across all guest touchpoints.