Resort Reservations & Upsell Specialist

Lion Quays Resort; Oswestry; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Discounts across the resort

Progression and career development

Free staff meals

Free onsite parking

Pension Scheme

Job summary

Lion Quays Resort seeks a motivated Sales Executive (Sales Associate) to join our Revenue team on site. You will handle calls, manage reservations, and maximise revenue by upselling across all resort offerings.

A keen eye for detail, strong communication, and confident phone handling are essential as you contribute to meeting budgeted targets. You will work closely with front desk and spa teams, maintaining excellent service standards, and applying company policies.

Qualifications

• Answer all incoming calls consistently and in a friendly and efficient manner.
• Maintain up-to-date knowledge of the resorts, services, products, and events.
• Take reservations and enter bookings into the system accurately.
• Maximise selling opportunities by adding value at every opportunity.
• Achieve upsell targets.
• Ensure reservation checks are completed daily.
• Maintain, develop, and monitor the client database.
• Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures.
• Be aware of and follow all Health and Safety procedures.
• Attend training sessions when requested.

Responsibilities

• To answer all incoming calls consistently and in a friendly and efficient manner.
• To maintain up-to-date knowledge of the resorts, services, products, and events.
• To take reservations and enter bookings into the system accurately.
• Maximise selling opportunities by adding value at every opportunity.
• Achieve upsell targets.
• To ensure that reservation checks are completed daily.

Skills

Customer service

Upselling

Phone skills

Attention to detail

Organisation

Education

GCSE Maths C/4 or above

GCSE English C/4 or above

Tools

Res-Diary

Ez-runner

Rezlinx

Gifted

Job description

Lion Quays Resort seeks a motivated Sales Executive (Sales Associate) to join our Revenue team on site. You will handle calls, manage reservations, and maximise revenue by upselling across all resort offerings.

A keen eye for detail, strong communication, and confident phone handling are essential as you contribute to meeting budgeted targets. You will work closely with front desk and spa teams, maintaining excellent service standards, and applying company policies.