Guest Reservations Agent

Get-Recruited (UK) Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality lifestyle company is seeking a Guest Reservations Agent in London. In this role, you'll manage guest bookings, ensuring exceptional service and seamless communication across departments. The ideal candidate will have luxury hospitality experience and strong interpersonal skills.

Benefits

Great benefits

Positive culture

Qualifications

• Experience in reservations or guest services within luxury hospitality.
• Exceptional interpersonal and communication skills.
• Proven ability to manage high volumes of information accurately.

Responsibilities

• Oversee all bookings and ensure guest stays are well-managed.
• Coordinate with housekeeping and front-of-house teams.
• Act as the first point of contact for guest reservation issues.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Organizational Skills

Job description

GUEST RESERVATIONS AGENT

SOUTHALL - MONDAY TO FRIDAY ON SITE

UPTO 30,000 + GREAT BENEFITS + CULTURE

THE OPPORTUNITY:

Get Recruited are working on behalf of a hospitality lifestyle company who are looking for a Reservations Agent to join their team. This is an exciting opportunity for someone from a Guest Experience, Guest Relations, Reservation, Guest Services background.

THE ROLE:

• Oversee all listings, availability, cancellations and guest bookings across digital platforms and internal systems.
• Ensure that all guest stays are scheduled, confirmed, and communicated across relevant departments.
• Keep all booking, guest, and room data accurate and up to date, ensuring information is always current and reliable.
• Work closely with housekeeping, front of house, and membership teams to ensure rooms are clean, prepped, and guest-ready.
• Post real-time updates for last-minute openings, extended stays, and cancellations to optimise occupancy.
• Support a consistently high standard of guest experience through clear communication, efficient booking processes, and attention to detail.
• Act as the first point of contact for guest issues related to reservations and coordinate quick resolutions in partnership with operations.

THE PERSON:

• Experience in a reservations or guest services within a luxury hospitality, boutique hotel, or premium co-working environment.
• Exceptional interpersonal and communication skills; a natural at making people feel welcome and supported.
• Proven ability to manage high volumes of information with accuracy and efficiency.
• Comfortable collaborating across departments and working in a fast-paced, evolving environment.
• Takes initiative to ensure guest needs are anticipated and exceeded.

Get Recruited is acting as an Employment Agency in relation to this vacancy.