Guest Reservations Agent

GetRecruited UK Ltd; London Borough of Hillingdon; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading hospitality lifestyle company in Southall is seeking a Guest Reservations Agent. This role involves managing guest bookings and ensuring high standards in guest service. The ideal candidate will have a background in reservations or guest services, and possess strong communication and interpersonal skills. The position offers a competitive salary and benefits.

Qualifications

• Experience in reservations or guest services within a luxury hospitality or boutique hotel.
• Proven ability to manage high volumes of information accurately.
• Exceptional communication skills to support guest experience.

Responsibilities

• Oversee listings, availability, cancellations, and guest bookings.
• Ensure guest stays are confirmed and communicated across departments.
• Act as first point of contact for guest reservation issues.

Skills

Interpersonal skills

Attention to detail

Communication skills

Information management

Job description

GUEST RESERVATIONS AGENT

SOUTHALL - MONDAY TO FRIDAY ON SITE

UPTO £30,000 + GREAT BENEFITS + CULTURE

THE OPPORTUNITY:

Get Recruited are working on behalf of a hospitality lifestyle company who are looking for a Reservations Agent to join their team.This is an exciting opportunity for someone from a Guest Experience, Guest Relations, Reservation, Guest Services background.

THE ROLE:

• Oversee all listings, availability, cancellations and guest bookings across digital platforms and internal systems.
• Ensure that all guest stays are scheduled, confirmed, and communicated across relevant departments.
• Keep all booking, guest, and room data accurate and up to date, ensuring information is always current and reliable.
• Work closely with housekeeping, front of house, and membership teams to ensure rooms are clean, prepped, and guest-ready.
• Post real-time updates for last-minute openings, extended stays, and cancellations to optimise occupancy.
• Support a consistently high standard of guest experience through clear communication, efficient booking processes, and attention to detail.
• Act as the first point of contact for guest issues related to reservations and coordinate quick resolutions in partnership with operations.

THE PERSON:

• Experience in a reservations or guest services within a luxury hospitality, boutique hotel, or premium co-working environment.
• Exceptional interpersonal and communication skills; a natural at making people feel welcome and supported.
• Proven ability to manage high volumes of information with accuracy and efficiency.
• Comfortable collaborating across departments and working in a fast-paced, evolving environment.
• Takes initiative to ensure guest needs are anticipated and exceeded.

Get Recruited is acting as an Employment Agency in relation to this vacancy.