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Guest Relations Manager

Hyatt

London

On-site

GBP 33,000 - 40,000

Full time

4 days ago

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Job summary

Join a leading hospitality group as a Guest Relations Manager. In this role, you'll oversee guest experiences, ensuring a 5-star service at Andaz London Liverpool Street. Enjoy a supportive work environment, numerous employee perks including discounted stays and training opportunities.

Benefits

12 complimentary nights a year

Discounted hotel stays

Free meals on duty

50% discount on dining

Complimentary laundry for business attire

Headspace membership

Continuous learning opportunities

Qualifications

Hospitality management degree preferred.
Experience in customer relations and hotel management is valued.
Excellent communication and leadership skills required.

Responsibilities

Manage the Guest Experience Office ensuring outstanding service.
Establish relationships with guests and departments.
Handle guest queries, complaints, and schedules effectively.

Skills

Customer service

Problem-solving

Leadership

Communication

Education

Hospitality management degree

Experience in customer relations

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Salary: 33,990.00 plus Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Free meals on duty
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Business attire laundered complimentary
Headspace membership and access to our Employee Assistance Programme
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What You Will Do As a Guest Relations Manager

Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
Continuously driving Hysat – especially remembers me and my preferences and customer service scores.
To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
Schedule Guest Relations schedule according to business needs

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Guest Relations Manager role and start your journey with Andaz London Liverpool Street!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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