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Guest Experience Supervisor

Hyatt Regency Calgary

London

On-site

GBP 30,000 - 45,000

Full time

2 days ago

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Job summary

Join a leading hotel as a Guest Experience Supervisor, where you will oversee a team dedicated to delivering exceptional service. With stunning views and luxurious amenities at the Park Hyatt London River Thames, this role involves enhancing guest experiences and ensuring smooth operations. Ideal candidates should have hotel experience, particularly in the luxury segment, along with excellent organizational and multitasking abilities.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

Previous experience in hotel guest experience within the luxury segment preferred.
Strong organizational and multitasking abilities required.

Responsibilities

Supervise and train Guest Experience Officers.
Ensure all guests receive prompt and professional service.
Communicate with other departments for seamless operations.

Skills

Organizational skills

Multitasking abilities

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Organization- Park Hyatt London River Thames

Summary

Guest Experience Supervisor

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Organization- Park Hyatt London River Thames

Summary

Guest Experience Supervisor

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to the Guest Experience Supervisor role

Supervise and train Guest Experience Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department.
Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.
Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
Guide and empower the team to ensure heightened engagement with our guests
Assist the Front Office team with arrivals, check-ins, and departures seamlessly.

About You

Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities skills are requir ed .

Benefits

Benefits of the Guest Experience Supervisor role include

12 complimentary nights a year across Hyatt Hotels worldwide
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Business attire laundered complimentary
Headspace membership and access to our Employee Assistance Programme
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best ’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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