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Guest Experience Manager

art'otel

London

On-site

GBP 35,000 - 50,000

Full time

7 days ago

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Job summary

A leading hotel in Hoxton is seeking a Guest Experience Manager who will enhance guest satisfaction and lead a dynamic team. This role promises a vibrant working environment with a focus on art and culture, complemented by competitive benefits including discounted hotel stays and wellness initiatives.

Benefits

Heavily discounted hotel rates in Europe

F&B discounts at restaurants

30 days of holiday per year

Two free meals per day

Access to pay in advance

Pension plan

Annual staff parties

Qualifications

Strong operational knowledge of hospitality procedures.
Experience in team management and guest relations.
Familiarity with local area (Hoxton/Shoreditch).

Responsibilities

Ensure guest and colleague satisfaction.
Oversee daily department operations.
Lead the Guest Experience teams in service delivery.

Skills

Customer Service

Team Leadership

Communication

Tools

Opera

Hotsos

Micros

Alcatel

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2 days ago Be among the first 25 applicants

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We are recruiting for Guest Experience Manager for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As Our Guest Experience Manager, You Will Receive

Salary: Highly Competitive
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

As a Master of your Craft you will…

Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
Ensure the smooth running of the department on a day-to-day basis with effective communication.
Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
Have a good Knowledge of the Hoxton/Shoreditch area.
You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
Manage and develop your team through leading by example.
Empower the Guest Experience teams by providing an inspiring service culture through briefings, team meetings and coaching.

If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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Director, Customer Experience & Learning and Development