Guest Relations Manager

Hutong London; London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join Hutong London as a Guest Relations Manager where you will create unforgettable dining experiences. Located in The Shard, you will oversee guest relations, ensuring exceptional service and handling online feedback. Enjoy career growth opportunities, benefits, and a vibrant workplace culture.

Benefits

Discounts at Aqua venues

Birthday day off

Ongoing training and development

Discounted gym membership

Lunch & Learn sessions

Referral bonus of £500

Qualifications

• Experience in guest relations or hospitality roles.
• Ability to handle guest concerns and special occasions.
• Strong communication skills and empathy.

Responsibilities

• Attend to guest requests and create a welcoming atmosphere.
• Monitor and respond to guest reviews to improve satisfaction.

Skills

Exceptional Guest Care

Social Media Monitoring

Communication

Job description

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Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Guest Relations Manager, you will welcome guests with a smile and a warm greeting, share your knowledge about our menu to help them make the best choices for their stay with us - ensuring their visit is an unforgettable experience.

This is a full time, 48-hour contract.

Where are we located?

Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.

What we bring to the table:

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500

Your day at Aqua:

• Provide Exceptional Guest Care: Attend to guest requests, handle special occasions or concerns, and create a welcoming atmosphere that keeps guests returning for more
• Oversee Online Reviews: Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Guest Relations Manager and be part of Aqua’s global culinary adventure!