Guest Relations Manager

Aqua Restaurant Group; Tees Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Aqua Restaurant Group seeks a passionate Guest Relations Manager to provide exceptional guest care and ensure an unforgettable experience. Located on Level 33 of The Shard, you'll be part of a vibrant hospitality team dedicated to creating culinary memories. Benefits include discounts, training, and a welcoming atmosphere for all backgrounds. Join us today!

Benefits

Discounts at Aqua venues

Birthday off & long service leave

Ongoing training and development

Wagestream access for financial well-being

Food provided during breaks

Discounted gym membership

Lunch & Learn at Head Office

Referral bonus (£500)

Qualifications

• Passionate about culinary and hospitality.
• Eligible to live and work in the UK.
• Willingness to learn and adapt.

Responsibilities

• Attend to guest requests and handle special occasions.
• Monitor and respond to guest reviews.

Skills

Exceptional Guest Care

Hospitality Knowledge

Conflict Resolution

Job description

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai.

At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities.

As our Guest Relations Manager, you will welcome guests with a smile and a warm greeting, share your knowledge about our menu to help them make the best choices for their stay with us - ensuring their visit is an unforgettable experience.

This is a full time, 48-hour contract.

Where are we located?

Situated on Level 33 of The Shard, the UK’s tallest building, Hutong delivers an exceptional Northern Chinese dining experience with stunning views of London.

What We Bring To The Table

• Dine with us: Enjoy discounts at all Aqua venues
• Celebrate YOU: Take your birthday off and earn additional long service leave
• Grow with us: Ongoing training and development to support both your professional and personal development
• Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge
• Breaks: Food provided during your breaks - Restaurant perk
• Work out: Discounted gym membership
• Lunch & Learn: Head Office perk
• Share the Talent: Bring a friend on board and get £500
  
  

Your Day At Aqua

• Provide Exceptional Guest Care: Attend to guest requests, handle special occasions or concerns, and create a welcoming atmosphere that keeps guests returning for more
• Oversee Online Reviews: Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction
  
  

Where there is water, there is life & where there is life, you will find us!

Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine.

All applicants must be eligible to live and work in the UK.

Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know.

Apply today as a Guest Relations Manager and be part of Aqua’s global culinary adventure!