Guest Relations Host

Accor Hotels; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel group is seeking a Guest Relations Host for the pre-opening of SLS The Red Sea. This role involves delivering exceptional guest experiences, managing requests, and building meaningful relationships with guests. Ideal candidates will have experience in luxury hospitality and excellent communication skills.

Qualifications

• 1-2 years’ experience in a luxury hospitality environment.
• Excellent verbal and written communication skills.
• Enthusiastic and positive personality.

Responsibilities

• Deliver exceptional guest service and create a 5-star experience.
• Assist guests with requests from arrival to departure.
• Maximise internal communication for smooth guest journeys.

Skills

Communication

Problem Solving

Attention to Detail

Multi-tasking

Interpersonal Skills

Tools

OPERA PMS

Opentable

Silverware

Job description

Company Description

We are looking for aGuest Relations Host to join the pre-opening ofSLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea.SLS The Red Seais planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

Your purpose will be: To deliver an exceptional, seamless guest service experience where process becomes an illusion and personalisation is perfected. Building meaningful relationships with our guests throughout their stay ensuring future loyal guests.

You will be accountable for:

• Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

• Taking ownership of any guest request which comes your way seeing it through until completion

• Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

• Ensuring the Front Hall is covered at all times and providing a warm welcome for all guests.

• Greeting valued guests and assisting them with any requests, ranging from arrival to departure needs.

• Reviewing all arrival reports and ensuring that VIP information is shared with the FOH teams.

• To confidently assist the Guest Executives in all elements of the front desk operation including arrivals, check out and billing.

• To drive revenue through upselling and cross selling.

• Communicating clearly with other teams and through RSM to ensure efficient service for our guests.

• Seeking opportunities to surprise and delight our guests.

• To meet all service standards in every guest interaction.

• Building connections with our guests during their stay when meeting them in the Front Hall.

• To pay keen attention to guest preferences and update profiles accordingly.

Qualifications

• 1 – 2 years’ experience in a luxury hospitality environment

• Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels

• Enthusiastic and positive personality with the ability to build trusting relationships

• Ability to multi task and problem solve in a fast paced environment

• Keen eye for detail

• Flexibility to work different shifts

• Knowledge of OPERA PMS

• Previous experience of guest complaint handling and going the extra mile to meet guest needs

• Knowledge of Opentable, Silverware

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

This position is strictly for Saudi's Only.

We are an inclusive company and our ambition is to attract, recruit and promote talent.