Part Time House Host

Locke Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Locke Hotels is seeking a receptionist to join their team in Manchester. The ideal candidate will create welcoming experiences for guests, manage reservations, and demonstrate excellent customer service skills. This role requires a proactive approach and the ability to work both independently and as part of a team.

Qualifications

• Experience in a customer-facing role.
• Strong grasp of spoken and written English.
• Confidence using IT systems and software.

Responsibilities

• Make guests feel at home from arrival to departure.
• Manage reservations and queries online, by email, phone, and in person.
• Identify upselling opportunities.

Skills

Customer service

Sales ability

Attention to detail

Communication

Decision-making

Tools

Microsoft Office

Job description

Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.

Locke is growing. With new openings across Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.

The role.

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What It Looks Like.

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Being an authority on local goings-on and inspiring guests with new ideas
• Being a friendly face and go-to person for guests, contractors and visitors
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Being empowered to use your initiative when dealing with guest complaints or operational challenges
• Being an active member of the team in meetings and development sessions
• Supporting the management team in ensuring our apartments stay looking fresh
• Liaising with contractors and suppliers
• Being happy working both on your own and as part of a team
• Taking payments and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities

What You'll Need.

• Experience in a customer-facing role
• Intuitive customer service
• Natural influencing skills with a knack for managing expectations
• Proven sales ability
• Reliable decision-making
• Confidence to act quickly and take smart risks based on insight
• Strong grasp of spoken and written English
• Impeccable attention to detail
• Confidence using IT systems and software (including Microsoft Office)

Values you'll share.

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow