Guest Relations Executive

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Service charge on top of base salary

Holiday allowance up to 25 days

Free meals on duty

50% dining discount at The Doyle Group

Discounted hotel rates

Personal development training

Cycle to work scheme

Staff discounts in stores and online

Life Insurance and Company Pension

Complimentary uniform and dry cleaning

Volunteer day per year

Employee Assistance Programme access

Incentives and rewards

Job summary

The Kensington Hotel, part of The Doyle Collection, invites applications for a Guest Experience Agent in London. You will be the ambassador for the hotel, delivering world-class service and welcoming guests as the first point of contact.

This permanent role offers a competitive salary plus benefits, a generous holiday allowance, service charge on top of base salary, complimentary meals on duty, and opportunities for personal development within a luxury hospitality environment.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Creative, hands-on approach.

Responsibilities

• Be the ambassador for The Kensington Hotel and deliver world-class service to guests.
• Serve as the first point of contact for guests and ensure a warm welcome.
• Collaborate with team members to maintain high standards of hospitality.

Job description

Contract: Permanent
Salary: Competitive Salary plus Benefits

Role Responsibilities

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

The role of a Guest Experience Agent represents a fantastic opportunity for an organized candidate. In this role you will be an ambassador for the hotel and will be passionate about delivering world class service to our guests. Often the first point of call for our guests, the ideal candidate will have experience in a similar role, excellent communication skills and a creative, hands‑on approach.

The Perks of working for The Kensington Hotel:

• Service charge on top of your base salary
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Kensington, London

The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually designed rooms and suites, Town House restaurant and K Bar, make it the perfect hidden spot.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family‑owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.