Guest Experience Ambassador

The Doyle Collection Ltd.; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Service charge on top of base salary

Holiday allowance up to 25 days

Free meals on duty

50% dining discount at The Doyle Group

Discounted hotel rates

Personal development training

Cycle to work scheme

Staff discounts in stores and online

Life Insurance and Company Pension

Complimentary uniform and dry cleaning

Volunteer day per year

Employee Assistance Programme access

Incentives and rewards

Job summary

The Kensington Hotel, part of The Doyle Collection, invites applications for a Guest Experience Agent in London. You will be the ambassador for the hotel, delivering world-class service and welcoming guests as the first point of contact.

This permanent role offers a competitive salary plus benefits, a generous holiday allowance, service charge on top of base salary, complimentary meals on duty, and opportunities for personal development within a luxury hospitality environment.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Creative, hands-on approach.

Responsibilities

• Be the ambassador for The Kensington Hotel and deliver world-class service to guests.
• Serve as the first point of contact for guests and ensure a warm welcome.
• Collaborate with team members to maintain high standards of hospitality.

Job description

The Kensington Hotel, part of The Doyle Collection, invites applications for a Guest Experience Agent in London. You will be the ambassador for the hotel, delivering world-class service and welcoming guests as the first point of contact.

This permanent role offers a competitive salary plus benefits, a generous holiday allowance, service charge on top of base salary, complimentary meals on duty, and opportunities for personal development within a luxury hospitality environment.