Guest Host

Oxygen; Wilmslow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks on shift

Free hot drinks on shift

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

Birthday paid day off

Pension scheme

Discount & rewards platform

Job summary

Oxygen is seeking Guests Hosts in Wilmslow to greet guests with energy and warmth, guiding families through their park experience. You will help with check-in, sign-posting, and sharing information about events and activities.

Ideal candidates are energetic, organised, and comfortable working with children, thriving in a lively environment while delivering excellent customer service. A team-oriented mindset and reliable timekeeping are essential.

Qualifications

• Genuine ambition to deliver a fun customer experience.
• Comfortable working with children.
• Able to thrive in a busy, fast-paced environment.
• Organised with good time management.
• Willing to learn new skills and information.
• Great team player with collaborative mindset.
• Able to listen to and act on instructions.
• Communicate professionally and respectfully at all times.
• Reception experience is desirable.
• Sales experience desirable.

Responsibilities

• Greet guests with a friendly, professional welcome and set a positive tone.
• Assist guests with check-in and sign-posting around the park.
• Promote and sell upcoming events and activities to maximise guest experience.
• Coordinate with café, courts and party teams to ensure smooth operations.
• Deliver an outstanding customer experience for families and visitors.

Skills

Customer-focused

Children-friendly

Time management

Team player

Listening & instruction following

Professional communication

Punctuality

Reception experience

Sales experience

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see,beaming their killer watt smiles and greeting everyone like they are friends and family of the park.Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parentsand adults feel assured and confident about the experience they are all about to have.Being friendly, organised and professional are key to being successful in this role.

High energy anda positive outlook will help during the busy and quitter times. You have the first opportunity to makemoments that matter, from smooth check-in, to sign-posting the park, to building the excitementand anticipation. You will also talk about and sell upcoming events, current additional activities toensure everyone makes the most out of their time with us. You'll work closely with the other teamsin the café, on courts and in parties to ensure clear communication and the very best customerexperience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards forleisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customerexperience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-pacedenvironment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able tocommunicate professionally and withrespect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable