Guest Host

Oxygen; Leicester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks while on shift

Free & unlimited hot drinks while on…

Job summary

Oxygen in Leicester seeks Guest Hosts to greet guests, manage busy periods, and guide families through a memorable park experience.

You will help with check-in, sign-posting, and promoting events while coordinating with cafe, courts, and party teams to ensure the best customer experience on the planet.

Qualifications

• Genuine ambition to deliver a fun customer experience.
• ] ,
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• CoT_job_summary_short
• COMPANY NAME: Oxygen
• KEY POINTS: Guest greeting, customer journey, events selling
• job_summary_short
• <p>Oxygen is seeking Guest Hosts in Leicester to greet guests, manage check-ins, sign-post the park and build excitement. You’ll work across cafe, courts, and party spaces, delivering an engaging visitor experience and promoting events and activities.</p><p>The role requires high energy, strong communication, and teamwork to ensure a memorable day for families and friends visiting the park.</p>
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• fulltime
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• on site
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• [{"name":"Industry-leading pay"},{"name":"50% off food and drinks while on shift"},{"name":"Free & unlimited hot drinks while on shift"},{"name":"Free entry for you + 4 on weekdays"},{"name":"50% off entry for you + 4 on weekends and during school holidays"},{"name":"20% off up to 4 parties a year for your family & friends"},{"name":"25% off food and drink when not on shift"},{"name":"20 days holiday + bank holidays"},{"name":"Birthday is a paid day off for everyone"},{"name":"Pension Scheme"},{"name":"Discount & reward platform"}]
• stated_min
• null
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• null
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• salary_estimation_cot
• Oxygen Guest Host in Leicester: market rates for hospitality roles are around £9–£13 per hour gross.
• estimated_low
• 9
• estimated_medium
• 11
• estimated_high
• 13
• currency
• GBP
• frequency
• hourly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
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Responsibilities

• Greet guests with warmth and professionalism as they arrive at Oxygen.
• Assist with smooth check-in and direct guests to activities and venues.
• Sign-post the park and guide families to maximize their experience.
• Promote and explain upcoming events and activities to guests.
• Collaborate with cafe, court, and party teams to ensure clear communication.
• Contribute to a high-energy, positive customer journey for kids and parents.

Skills

Genuine ambi­tion for fun customer exp

Comfortable with children

Busy fast-paced environment

Organised and time management

Willing to learn new skills

Team player

Professional and respectful comms

Punctuality

Reception experience desirable

Sales experience desirable

Experience with children desirable

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see,beaming their killer watt smiles and greeting everyone like they are friends and family of the park.Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parentsand adults feel assured and confident about the experience they are all about to have.Being friendly, organised and professional are key to being successful in this role.

This role includes working but not limited to; Cafe, Party Hosting, Court Monitoring & Reception.

High energy anda positive outlook will help during the busy and quitter times. You have the first opportunity to makemoments that matter, from smooth check-in, to sign-posting the park, to building the excitementand anticipation. You will also talk about and sell upcoming events, current additional activities toensure everyone makes the most out of their time with us. You'll work closely with the other teamsin the café, on courts and in parties to ensure clear communication and the very best customerexperience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards forleisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable