Games Host

Surety Hospitality; Greater London; Híbrido; GBP 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health support

Perks platform

Monthly rewards

Health cash plan

Wagestream access

Volunteer day

Birthdays off

Free meals

Poolhouse socials

Descripción de la vacante

Poolhouse in London is seeking a charismatic Games Host to bring people together, explain game rules with clarity, and maintain high energy at every event.

You’ll ensure guests feel welcome and included, troubleshoot small tech issues, coordinate food and drinks, and guide groups through each activity with confidence.

This role sits on a friendly team with clear pathways to events coordination or duty manager roles, and rewards a warm, engaging hospitality approach.

Formación

• Previous hospitality or customer-facing experience required.
• Strong verbal communication and presentation skills.
• Comfortable with technology and event setup.
• Able to engage groups and read the room.

Responsabilidades

• Welcome groups and register teams on tech kiosk, explain rules clearly.
• Host and facilitate events, ensuring inclusivity and enjoyment.
• Troubleshoot small tech issues quickly.
• Lead service and support the waiting team.
• Coordinate food and drinks service for groups.
• Keep energy high and adapt style to the mood.
• Monitor guest experience and resolve issues early.
• Support wider team goals and maintain a clean workspace.

Conocimientos

Hospitality experience

Public speaking

Customer service

Hosting experience

Tech literacy

Team player

Adaptability

Sales skills

Food & beverage knowledge

Herramientas

Kiosk registration system

POS/Bar equipment

Descripción del empleo

What This Role Is Here To Do (Role Purpose)

This role is all about bringing people together and making games unforgettable. As a Games Host, you’ll be the personality that gets groups excited, explains the rules with clarity and charm, and keeps the energy high throughout. You’ll ensure that every guest feels comfortable, included, and entertained, while also confidently handling the practical side, from troubleshooting small tech issues to coordinating food and drinks for the group.

Your confidence, warmth, and likeability will set the tone for each event. Offensive to no one, charming to all — you’ll make sure every guest leaves with a smile and a story to tell.

What Success Looks Like

• Guests feel welcomed, comfortable, and engaged from the start.
• Games are explained clearly and played smoothly, with all participants involved.
• You troubleshoot minor tech issues quickly, keeping the fun flowing.
• Food and drinks arrive seamlessly, coordinated without fuss.
• Guests leave feeling they’ve had a unique, memorable, and well-hosted experience.
• Teams register easily, understand how to play, and enjoy their time without confusion.
• Your personality makes you a highlight of the Poolhouse experience.

Where This Role Can Take You

• Events Coordinator
• Duty Manager

Our Way of Working

Every part of this role should be delivered with care, curiosity, and integrity — in line with our Poolhouse values: Experience Obsessed, Seek Excellence, Integrity, Take Care, and Elite Sports Team Mentality.

Key Responsibilities

• Welcome groups warmly, register teams on tech kiosk to start the play, and explain game rules clearly and engagingly.
• Host and facilitate events, ensuring everyone feels included and enjoys themselves.
• Troubleshoot small tech issues quickly and calmly, keeping games running smoothly.
• Take the lead on service, supporting the waiting team and ensuring a smooth and consistent guest experience.
• Coordinate food and drinks service for groups, working with the bar and kitchen teams.
• Keep energy levels high and adapt your style to the mood of the group.
• Monitor guest experience throughout, checking in to resolve issues before they become problems.
• Support wider team goals by stepping in wherever needed.
• Ensure your workspace is clean, all equipment kept in good working condition, all daily duties are actioned.

Skills, Knowledge and Expertise

• Previous experience in hospitality or customer facing roles preferred (e.g. waiter, host, bartender, events staff).
• Confidence speaking to groups and presenting clearly.
• Interest in cue sports (pool/snooker) is a plus but not essential.
• Theatre, performance, or hosting experience is a plus but not essential.
• A natural people person — confident, approachable, and universally likeable.
• Excellent communicator with strong presentation and hosting skills.
• Comfortable with technology.
• Knowledgeable in our food and drinks products, provide excellent recommendation to guests and is natural at selling.
• Organised and proactive in coordinating food, drinks, and event flow.
• Adaptable, resilient, and able to read the room.
• Works well as part of a team, embodying Poolhouse values in every interaction.

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• Monthly Employee rewards
• Medical Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials