Guest Host

Oxygen; Leicester Forest East; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks while on shift

Free & unlimited hot drinks while on/

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

20% off up to 4 parties a year for you

25% off food and drink when not onhift

20 days holiday + bank holidays

Increased holiday leave at 3 and 5 yrs

Birthday is a paid day off foreveryone

Pension Scheme

Discount & reward platform offering…

Job summary

Oxygen in Leicester is seeking Guests Hosts to be the first friendly face guests meet, greeting families and setting the tone for an unforgettable visit. You’ll assist with check-in, guide guests through the park, and support cafe, party hosting, courts, and reception operations.

High energy, organisation and a professional manner are essential to delivering the best customer experience on the planet, working closely with fellow teams to keep things running smoothly.

Qualifications

• A genuine ambition to deliver a fun customer experience, consistently.
• Comfortable working with children.
• Comfortable working in a busy, fast-paced environment.
• Organised and can manage own time.
• Able to learn new skills and information.
• Great team player.
• Able to listen to and action instructions.
• Able to communicate professionally and with respect at all times.
• Excellent record of time keeping.
• Reception experience desirable.
• Sales experience desirable.
• Experience working with children desirable.

Responsibilities

• Greet guests and set the tone for the customer journey.
• Support activities across cafe, party hosting, courts, and reception.

Skills

Customer experience

Children

Busy environment

Time management

Learning agility

Team player

Listening skills

Professional communication

Punctuality

Reception experience

Sales experience

Experience with children

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role. This role includes working but not limited to; Cafe, Party Hosting, Court Monitoring & Reception.

High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable