Bar Supervisor

Heartwood Collection; Thame; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training programme

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus up to £1,500

Food discounts 50% Heartwood Inns/Br

20% discount for family and friends

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Supervisor to lead on-floor service and support the management team in daily shifts. The role focuses on guest experience, staff coordination, and maintaining high hospitality standards across busy service periods.

Ideal candidates will have at least 1 year in a fast-paced, fresh-food setting and demonstrate strong interpersonal and team leadership skills to drive excellent guest satisfaction.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs.
• Ideally, at least 1 year of experience in a fast-paced, fresh food restaurant.

Responsibilities

• Oversee service on the floor and support team.
• Assist management with shift setup and close-downs.
• Ensure guests feel special and maintain smooth service.

Skills

Interpersonal skills

Guest service

Team supervision

Fast-paced restaurant

Job description

Supervisor

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Supervisor.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs
• Ideally, at least 1 year of experience in a fast-paced, fresh food restuarant

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship