Guest-Focused Receptionist at Coastal Hotel

Warner Hotels

Lowestoft

On-site

GBP 14,000 - 21,000

Full time

14 days+

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Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

Career development qualifications

28 days annual leave

Cycle to Work Scheme

20% discounts at Warner/Butlins/Haven

Unum wellbeing support

Life Assurance

Free onsite parking

Family friendly policies

Refer a friend scheme

Aslan rewards portal

Discount platform access

Access wages on demand

Employee Assistance Programme

L&G Care Concierge

Glow Getters and Long Service Awards

Job summary

Warner Hotels is hiring a Receptionist for Gunton Hall, a 212-bedroom coastal hotel. You will deliver a warm, professional guest welcome and handle front-desk duties on a busy reception, under the guidance of the Reception Manager and team.

No prior experience required; you’ll learn on the job and grow with in-house training and external qualifications. Our rewards include generous leave, discounts, pensions, and development opportunities.

Qualifications

A people person who would put the guest journey at the heart of everything they do.
Willingness to learn and improve knowledge on customer service, our products and tailored selling.
Someone who will care about the wider team and look to support wherever needed.

Responsibilities

Deliver excellent customer service on reception and ensure a smooth guest experience.
Work with the Reception Manager and team to support daily operations.
Assist guests with enquiries and provide information about on-site facilities.