Guest-Focused F&B Service Team Member

Steyn Group; Bridport; Presencial; GBP 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Enhanced Pension Scheme

Referral Scheme

Annual Salary Review

Private dental Insurance

Life Assurance

Performance Related Annual Bonus

Descripción de la vacante

Louma Country Hotel on the Jurassic Coast in West Dorset is seeking a friendly Food & Beverage Service Team Member to deliver warm, attentive and memorable dining experiences for guests.

Working within a passionate hospitality team, you will greet guests, provide personalised service, learn menus and dietary options, share daily specials, and promote Louma’s seasonal and farm-to-table approach while assisting across service periods to ensure an exceptional guest journey.

Formación

• Previous experience within a restaurant, hospitality or Food & Beverage environment preferred.
• Naturally warm, engaging and confident with guests.
• A genuine passion for hospitality and guest experience.
• Strong communication skills and the ability to build positive relationships with guests and colleagues.
• A proactive, positive and reliable approach to work.
• Ability to work independently while contributing to a supportive team environment.
• Availability to work weekends, early mornings, evenings and peak hospitality periods.

Responsabilidades

• Deliver exceptional guest service from arrival through to departure, ensuring every dining experience feels welcoming and memorable.
• Provide personalised food and beverage service, adapting your approach to suit each guest’s preferences and needs.
• Develop strong knowledge of menus, ingredients, sourcing, and dietary requirements to confidently guide guests through their dining experience.
• Share information about daily specials, seasonal dishes and farm-to-table offerings, helping guests connect with Louma’s approach to food and sustainability.
• Share information about the full range of Louma's activities & experiences while learning each guest’s individual preferences and interests to help tailor their stay.
• Build genuine rapport with guests, creating a warm and engaging atmosphere within the restaurant and dining spaces.
• Communicate guest preferences, feedback and special occasions to the wider hospitality team to ensure seamless service delivery.
• Assist with setting up and maintaining dining spaces to the highest standards of cleanliness, presentation and readiness.
• Support colleagues across service periods to ensure smooth operations and an exceptional guest journey.
• Maintain a professional and friendly presence when interacting with guests across the estate.
• Undertake any other reasonable duties requested by the Food & Beverage leadership team.

Conocimientos

Hospitality experience

Excellent communication

Guest-focused

Team player

Descripción del empleo

Louma Country Hotel on the Jurassic Coast in West Dorset is seeking a friendly Food & Beverage Service Team Member to deliver warm, attentive and memorable dining experiences for guests.

Working within a passionate hospitality team, you will greet guests, provide personalised service, learn menus and dietary options, share daily specials, and promote Louma’s seasonal and farm-to-table approach while assisting across service periods to ensure an exceptional guest journey.