Front of House: Guest Experience Pro

Butcombe; West of England; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible Working

Award-Winning Culture

Benefits Bar

Career Growth & Development

Length of Service Awards

Annual Awards Night

Extra Time Off

Team Discounts

Wellbeing Support

Beautiful Locations & Great Teams

Job summary

Butcombe Group is looking for a friendly Front of House Team Member to join our dynamic pubs and inns. You will deliver warm, efficient service across bar, restaurant, and outdoor spaces, contributing to a memorable guest experience in a fast-paced environment.

Join a close-knit team with a strong focus on hospitality, safety, and presentation, and enjoy opportunities to grow within a well-regarded employer in the hospitality sector.

Responsibilities

• Creating brilliant guest experiences by delivering warm, friendly and efficient service at all times
• Serving food and drinks across the bar, restaurant, and outdoor areas with confidence and care
• Helping to keep the pub running smoothly throughout the day, including setup and close-down of service
• Maintaining high standards of cleanliness, presentation, and atmosphere across all front-of-house areas
• Supporting the team during busy shifts to ensure service is fast, smooth, and well organized
• Preparing the bar and restaurant areas for service, including restocking and glassware management
• Following all safety, hygiene, and licensing standards to keep guests and colleagues safe
• Working closely with your team to create a positive, energetic, and supportive environment
• Taking pride in your role, bringing personality, and delivering every shift with a “can do” attitude

Job description

Butcombe Group is looking for a friendly Front of House Team Member to join our dynamic pubs and inns. You will deliver warm, efficient service across bar, restaurant, and outdoor spaces, contributing to a memorable guest experience in a fast-paced environment.

Join a close-knit team with a strong focus on hospitality, safety, and presentation, and enjoy opportunities to grow within a well-regarded employer in the hospitality sector.