Guest-Facing F&B Team Member (Flexible Scheduling)

Heacham Manor Hotel (P); Heacham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Heacham Manor Hotel (P) in Norfolk is seeking a friendly Food & Beverage Team Member to deliver excellent service across our dining outlets. You will be the public face of the business, working in a fast-paced guest-focused environment.

Responsibilities include serving food and drink, handling payments, keeping areas clean, helping with events, and following all food hygiene and safety rules. Training is provided and a flexible schedule is available.

Qualifications

• Teamwork skills and the ability to act as the public face of the business
• Computer literate
• Previous Experience within a similar setting desirable but training will be given
• Food Hygiene Certificates (Desirable)

Responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.
• Report all technical and quality faults to Supervisors/ Management.
• Comply to all regulations and policies such as Data Protection Act, Health & Safety and Safeguarding, ensure a safe working environment for all staff members.
• To complete any in-house training as required and participate in team meetings.
• To act as an ambassador for the business and ensure that the Company is promoted externally on all occasions.
• To perform any other duties as required.
• Support the company's mission and objectives through compliance to Policies and Procedures.

Skills

Customer service

Teamwork

Communication skills

Cash handling

Attention to detail

Time management

Education

Food Hygiene Certificates

Job description

Heacham Manor Hotel (P) in Norfolk is seeking a friendly Food & Beverage Team Member to deliver excellent service across our dining outlets. You will be the public face of the business, working in a fast-paced guest-focused environment.

Responsibilities include serving food and drink, handling payments, keeping areas clean, helping with events, and following all food hygiene and safety rules. Training is provided and a flexible schedule is available.