Guest-First General Manager: Lead Experience & Growth

Bella Italia Cheshire Oaks; Ellesmere Port; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Tronc eligibility

Food & drink discounts

Friends & family discount

Apprenticeships

Salary sacrifice

Wellbeing program

Early wage access

Gym discounts

Theme park savings

Team events

Job summary

Bella Italia Cheshire Oaks is seeking a General Manager to lead guest experiences in a fast-paced hospitality environment, acting as the face of the restaurant and driving performance with the Operations Manager and North West teams.

You will develop your people, ensure safety and compliance, and contribute to a welcoming, inclusive workplace with competitive pay, quarterly bonuses, and wellbeing benefits.

Qualifications

• Experience leading hospitality teams in a fast-paced, guest-first environment.
• Ability to drive performance and achieve restaurant goals.
• Strong leadership and people development skills.

Responsibilities

• Lead from the front delivering exceptional guest experiences and being the face of the restaurant.
• Drive performance achieving and exceeding brand and restaurant goals.
• Work closely with Operations Manager and restaurant teams across the North West to support our people, strengthen our teams, and deliver great results.
• Inspire & develop your team creating a fun, motivating environment while nurturing internal talent.
• Ensure safety & compliance keeping the restaurant running smoothly and legally.
• Be commercially aware understanding how every decision impacts the wider business.

Skills

Leadership

Guest experience

Team management

Operational excellence

Communication

Job description

Bella Italia Cheshire Oaks is seeking a General Manager to lead guest experiences in a fast-paced hospitality environment, acting as the face of the restaurant and driving performance with the Operations Manager and North West teams.

You will develop your people, ensure safety and compliance, and contribute to a welcoming, inclusive workplace with competitive pay, quarterly bonuses, and wellbeing benefits.