Hospitality General Manager - Lead Guest Experiences

Bella Italia Blackpool Victoria St; Lancashire; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

45-hour contract

Quarterly bonus

Tronc

50% off food and drink

25% for friends & family

Fully funded apprenticeships (Level 5)

Job summary

Bella Italia in the North West invites a passionate General Manager to lead at the front, delivering exceptional guest experiences and steering a high-energy team.

You will drive performance, partner with Operations Manager, develop staff, ensure safety and compliance, and keep the restaurant thriving in a fast-paced hospitality environment.

We value people-first leadership with incentives and ongoing development through funded apprenticeships and employee-focused benefits.

Qualifications

• Experience leading hospitality teams in a fast-paced environment.
• Strong focus on guest experience and service standards.
• Ability to develop and motivate a restaurant team.

Responsibilities

• Lead from the front delivering exceptional guest experiences and being the face of the restaurant.
• Drive performance achieving and exceeding brand and restaurant goals.
• Collaborate with Operations Manager and restaurant teams to support staff and deliver strong results.
• Inspire and develop your team creating a fun, motivating environment.
• Ensure safety and compliance keeping the restaurant running smoothly and legally.
• Be commercially aware and understand how decisions affect the business.

Skills

Leadership

Hospitality

Guest service

Job description

Bella Italia in the North West invites a passionate General Manager to lead at the front, delivering exceptional guest experiences and steering a high-energy team.

You will drive performance, partner with Operations Manager, develop staff, ensure safety and compliance, and keep the restaurant thriving in a fast-paced hospitality environment.

We value people-first leadership with incentives and ongoing development through funded apprenticeships and employee-focused benefits.