Guest Experience Team Member — Ground Floor

Premier-Inn; Reading; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Career development

Whitbread Benefits Card

Company pension

Discounts

Job summary

Premier Inn in Reading is hiring a Ground Floor Team Member at Reading Central Premier Inn. You’ll greet guests, help them check in, serve breakfast or dinner and keep public areas looking clean, calm and welcoming.

No two shifts are the same: you may assist families checking in, recommend local dining options and help resolve guest queries while ensuring every guest feels looked after from arrival to departure. This is a permanent, full-time role.

Qualifications

• No prior hotel experience required.
• Friendly and helpful attitude to guests.
• Ability to work in a busy environment.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure every guest feels looked after from arrival to departure

Skills

Guest service

Check-in support

Food service

Job description

Premier Inn in Reading is hiring a Ground Floor Team Member at Reading Central Premier Inn. You’ll greet guests, help them check in, serve breakfast or dinner and keep public areas looking clean, calm and welcoming.

No two shifts are the same: you may assist families checking in, recommend local dining options and help resolve guest queries while ensuring every guest feels looked after from arrival to departure. This is a permanent, full-time role.