Guest Experience Team Member - Gaming & Hospitality

MERKUR Casino UK; Brighton; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Contributory Pension

Life Assurance

Staff discounts

Employee assistance programme

Job summary

MERKUR Slots Brighton is seeking a Team Member to deliver outstanding customer service in a welcoming venue. The role includes working on a rota that covers both day and evening shifts, with a focus on creating a memorable gaming experience for guests.

You will be part of a friendly team, receive training, and have opportunities for career progression within a market-leading hospitality and gaming business.

Qualifications

• Excellent communication and people skills are essential.
• Experience in retail, hospitality or gambling environments is preferred.
• Willingness to learn and develop in a fast-paced venue.

Responsibilities

• Maintain a high standard of venue housekeeping and cleanliness of gaming areas.
• Conduct service rounds and provide refreshments following brand guidelines.
• Monitor customer behaviour and escalate issues as needed.
• Assist with administrative tasks to ensure accuracy.
• Support promotions and ensure a positive customer experience.
• Log interactions and adhere to complaints policy.
• Maintain personal presentation and comply with dress code on duty.
• Build product knowledge to support the customer journey and safeguarding policies.

Skills

Communication skills

People skills

Customer service experience

Attention to detail

Job description

MERKUR Slots Brighton is seeking a Team Member to deliver outstanding customer service in a welcoming venue. The role includes working on a rota that covers both day and evening shifts, with a focus on creating a memorable gaming experience for guests.

You will be part of a friendly team, receive training, and have opportunities for career progression within a market-leading hospitality and gaming business.