Guest Experience Team Member

Benugo; Southampton; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Meal on shift

Endless tea and coffee on shift

WSH pension scheme enrollment

28 days annual leave (birthday off)

Enhanced family leave

Employee discounts

Employee Assistance Programme

Cycle to Work scheme

Career development opportunities

Job summary

Benugo in Southampton is seeking a customer-focused team member to maintain high service standards across front and back of house. You will assist with deliveries, stock management, and cashier duties while ensuring room cleanliness and accurate pricing.

Commitment to food safety and allergen procedures is essential, with ongoing training and opportunities for career development within the business.

Qualifications

• Customer service excellence required.
• Ability to work in a fast-paced team.
• Flexibility to work across front and back of house.

Responsibilities

• Maintain the highest standard of customer experience at all times.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and maintain a clean working environment.
• Ensure all labels and prices are correct.
• Be aware of promotions, pricing and product information.
• Work on tills, handle cash, take orders and serve food and drinks.
• Follow food safety, allergen and hygiene procedures.
• Collaborate with colleagues to meet service targets.
• Attend training and development courses as requested.
• Represent WSH and John Lewis professionally.
• Carry out other reasonable duties as required.

Job description

Benugo in Southampton is seeking a customer-focused team member to maintain high service standards across front and back of house. You will assist with deliveries, stock management, and cashier duties while ensuring room cleanliness and accurate pricing.

Commitment to food safety and allergen procedures is essential, with ongoing training and opportunities for career development within the business.