Guest Experience Supervisor | Front of House

bartlett mitchell - #BBSoho; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Fully funded development courses (2-7)

Discounts & cashback

Cycle-to-work scheme

Freedom Friday – paid volunteer day

Free lunch every workday

Mental Health Charter App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

BM Caterers is seeking a Front of House Supervisor to uphold high service standards and lead a customer-focused team in a busy setting. You will ensure efficient front-of-house operations, follow established procedures, and engage with customers to understand and meet their needs.

The role emphasizes team training, motivation, and delivering consistent service aligned with client and company goals. Certification in Food Safety Level 2 and Health & Safety Level 2 is preferred.

Qualifications

• Hold Food Safety Level 2 and Health & Safety Level 2 certifications.
• Experience in front-of-house supervision preferred.
• Excellent customer service and communication skills.
• Willingness to read company manuals to gain product knowledge.

Responsibilities

• Supervise front-of-house operations and ensure high service standards.
• Lead training and motivate the team to meet client and company goals.
• Follow procedures, liaise with customers, and maintain organised workflow.

Skills

Customer service

Team leadership

Communication

Training & development

Food safety awareness

Education

Food Safety Level 2

Health & Safety Level 2

Job description

BM Caterers is seeking a Front of House Supervisor to uphold high service standards and lead a customer-focused team in a busy setting. You will ensure efficient front-of-house operations, follow established procedures, and engage with customers to understand and meet their needs.

The role emphasizes team training, motivation, and delivering consistent service aligned with client and company goals. Certification in Food Safety Level 2 and Health & Safety Level 2 is preferred.